Customer support
AI for customer support: routine answered, people for the rest.
Order status, returns and “how do I…” questions are answered on chat, email and phone from your help centre. Your agents handle the conversations that need judgement.
< 10 secfirst reply24/7chat, email and phone1 clickhandover with full context
#5521Where is my order?Resolved by AI
#5522Item arrived damaged, want a refundUrgent
#5523How do I change my delivery address?Resolved by AI
Urgent · Item arrived damaged, want a refund
AI draft: “Sorry about that. I’ve attached our returns label and flagged this for a refund.”
Hand over to an agentAssigned to Emma · 1 min
Example with sample data
Where AI helps your customer support team.
Chat and WhatsApp
Answers from your help centre with links to sources.
Discuss this scenarioEmail triage
Tags, routes and drafts replies for agents.
Discuss this scenarioPhone support
An AI receptionist answers and resolves simple calls.
Discuss this scenarioOrder status
Looks up orders in Shopify or your system.
Discuss this scenarioReturns
Explains the policy and starts the return.
Discuss this scenarioWeekly insights
Top reasons for contact, summarised.
Discuss this scenarioSame team, different industries.
What we test before launch.
- Answers only from approved help-centre content.
- Angry or sensitive messages go to a person straight away.
- Weekly review of a sample of conversations.
Zendesk
Intercom
WhatsApp
Slack
HubSpotHow a pilot for your customer support team runs.
- 01Free audit, 30 minutes
We start where it hurts: “The same questions all day”. We name the first workflow and estimate what it is worth.
- 02Pilot: chat and WhatsApp
Answers from your help centre with links to sources.
- 03Connected and tested
Connected to Zendesk, Intercom and WhatsApp, then tested on your real cases before anything goes live.
- 04Measured
First reply time, share of tickets resolved without an agent and customer satisfaction on resolved chats.
Short answer · updated 8 October 2026
What can AI do for customer support, and what does it cost?
Customer support teams use AI to answer routine questions on chat, email and phone, and hand over complex ones to agents with full context.
Works with Zendesk, Intercom, WhatsApp, Slack and the other tools you already use. Every project starts with a free 30-minute audit.
- Pilot, one workflow
- £2,030
£2,900standard - Team training
- £595
£850standard - Care, optional
- £245/mo
£350/mostandard
Launch prices with 30% off. All prices exclude VAT.
Audit my helpdeskFAQ
Questions about customer support.
Short answers on cost, timing, integrations and security. More detail in a free audit.
It answers only from your help centre and policies. If the answer is not there, it hands the conversation to an agent.
Zendesk, Intercom, Freshdesk, HubSpot and Gorgias, plus WhatsApp and email.
Yes. They can ask for one at any time, and urgent or upset messages go straight to an agent.
Take routine work off your team’s hands.
Tick what takes the most time. We’ll reply with how AI could help and what a pilot would cost.