Typical scenarios with the metrics we track. We publish client names and results only with their permission; your own numbers are measured in the pilot.
An AI receptionist answers after hours and at lunch, books into the practice system and sends reminders.
Situation
Reception answers the phone between patients. Calls at lunch, after 6 pm and at weekends go to voicemail, and some callers book elsewhere.
Solution
An AI receptionist takes every call, books, moves and cancels appointments in the practice system and sends SMS reminders. Anything clinical goes to staff.
How we measure it
Missed calls, bookings made outside opening hours, no-show rate and reception hours spent on the phone.